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A disputed reading should not mean three spreadsheets.

Keep the meter, supply point and dated occupancy in one history. Preserve the readings when meters change, and give communication failures, inspection dates and unusual usage a place to be investigated.

  • Permanent service-point identity
  • Dated occupancy history
  • Meter exchanges preserve past installations
Start with the meter. Link it to the service point it serves.
Know the supply history

See who occupied the service point and when.

Keep exchanges traceable

Record the old meter’s final and new meter’s opening readings.

Act on meter faults

Acknowledge an event, resolve it or link it to a work order.

The reading is only useful if you know what it belongs to.

Meters are replaced. Occupants move. A spreadsheet rarely preserves the whole sequence.

Keep the supply point steady as everything around it changes.

  1. Today: The occupant changed

    It is difficult to establish who was responsible for the supply on a particular date.

    With Imara Nexus: Date the occupancy

    Store occupancy periods against the service point and reject overlapping periods.

  2. Today: The meter was replaced

    Closing and opening readings are stored in different files.

    With Imara Nexus: Preserve each installation

    Keep the removed meter’s record and final reading alongside the replacement’s opening details.

  3. Today: The device stopped reporting

    Silence is discovered after the gap has already affected the record.

    With Imara Nexus: Monitor communication and inspections

    Scheduled checks open events for stale devices and approaching inspection dates.

  4. Today: A fault has no follow-through

    A suspicious reading is noted, but never linked to an investigation.

    With Imara Nexus: Give the fault a workflow

    Review register regression and unusual-use events, record a resolution or create a linked work order.

From the installed meter
to accountable follow-up.

See how a meter and its faults stay tied to one service point in Imara Nexus.

02 / Utility metering

Bring meter faults into one queue.

Scheduled checks open events when a device stops communicating or an inspection date approaches. Register readings that move backwards, or show usage well above their recent median, join the same queue.

Explore it in your workspace
Open and acknowledged events stay in the queue, highest severity first. Each row opens its event for review.
03 / Utility metering

Give every fault a follow-through.

Review the event beside its meter, service point, source and the readings that raised it. Record how it was resolved, or have a manager create a linked work order. The original event stays in the history.

Explore it in your workspace
Review an open event. The work-order control is highlighted, not activated.

Recorded in Imara Nexus with sample data: the meters, service points and meter events are sample entries. Dropdown choices step through their options without opening the list. No meter is installed and no work order is created.

Flat 4B changes meters. Its history stays intact.

Follow one service point through installation, readings and a fault investigation.

  1. 1

    Create the service point

    Give the supply location a permanent code and record its occupancy dates.

  2. 2

    Install the meter

    Link its serial number, opening reading, seal and inspection date to the point.

  3. 3

    Receive readings

    Capture readings against the meter, with connected devices posting through the telemetry API.

  4. 4

    Review the event

    Check an unusual-use or communication event alongside the installation record.

  5. 5

    Resolve or assign work

    Record the resolution or create a linked work order. Keep the original event in the history.

Keep your billing system in the picture.

Does it calculate tariffs or bills?

No. It maintains meter and service-point records, readings and fault history for use alongside your billing process.

What happens when a tenant moves?

Record the end of one occupancy and the beginning of the next. Overlapping periods are rejected.

Does it detect every leak or tamper event?

It detects unusual use, register regression, communication gaps and inspection dates. Leak or tamper events can also arrive from your gateway.

Can a meter fault become a maintenance job?

Yes. An authorised user can create a linked work order from the event.

Support the bill with a better operational record.

Use the service-point, occupancy and installation history to investigate questions about a reading. Your billing system remains responsible for consumption allocation, tariffs and invoices.

Start with the supply point that keeps raising questions.

Tell us where installation, occupancy and reading records diverge. Discuss the history and fault workflow you need around one supply point.

Discuss this workflow

Prefer to explore first? Start a core-platform trial. Specialist workflows are enabled and configured separately.